Sachin Dev Duggal, co-founder and CEO of Builder.ai , shares his insight on the 'new' world of retail and offers up avenues retailers can take to get closer to the customer in the wake of COVID-19.In what felt like an overnight shift, the way that small businesses traditionally interacted with their customers stopped, changed or morphed. Among those most vulnerable are the smaller retailers without an online presence that depend on their customers to walk through their doors. While many states are beginning to reopen, a lot of uncertainty still exists around the health of the retail industry. Will capacity be capped to 20%, 50% or 75%? If stores are allowed to be open, will people feel safe walking in, trying on products and exchanging money with staff members? A recent survey found that 90% of shoppers were hesitant to shop in stores because of COVID-19 concerns. And what happens if all the stores need to close again after a matter of months if another wave of the...
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